contact information

Please enter your contact information below.

As a specialist dealer, please log in with your Auerswald access data in the top right-hand corner of the partner login. If you have lost your access data, please contact your contact person in sales.

Device registration

Please enter all relevant information about the device as well as a description of the error as detailed as possible. Only if the error also occurs with the current firmware, it makes sense to send it in. Advice from our technical hotline can also possibly make a return unnecessary.

Additional items

Accessories or extension items for the "main unit" can be sent along for inspection. Please select them here. In the e-mail with the order you will also receive information about the costs of the modules sent in in case of a necessary repair.

Type of handling

Please choose one of the specified types of handling.If you accept a divice out of our swap-Pool, you'll get the fastest way of repair. If you wish to obtain your own device, please see the associated longer repair processing time of 5 to 10 working days. In case of a warranty-rejection please approve the resulting repair price.

The processing of advance exchange orders can only be guaranteed if registration is made by 4 p.m. on Mondays to Thursdays and by 2 p.m. on Fridays.

Terms of payment

Please choose your preferred payment method here.

Terms of shipment

Please choose between the free standard shipping or an express shipping with costs.

Caution: Please note that an express shipment must be announced by 12:45 p.m. at the latest on Mondays to Thursdays and by 10:45 a.m. on Fridays.

Submit request

With the completion of this page you send us the data for the repair processing.